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Privacy and Policy

This Privacy Policy explains how Serenity Pointe Care, LLC (“Serenity Pointe Care,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit www.serenitypointecare.com or use any of our services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information as described below. If you do not agree, please do not use the Service.

1. Who We Are

Serenity Pointe Care, LLC
11511 Rashell Way, Pearland, TX 77584
Email: info@serenitypointecare.com
Phone: +1 (346) 275-910

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page. The updated policy will take effect 180 days after it is posted. Your continued use of the Service after that date means you accept the updated policy.

We recommend checking this page periodically for changes.

3. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact details: name, email address, mobile phone number

  • Profile information: social media profile(s) (if provided)

  • Personal details: date of birth, address(es)

  • Payment details: payment information (when applicable)

You may choose not to provide certain information, but some features or services may not be available.

4. How We Use Your Information

We may use your information to:

  • Provide and manage the Service

  • Create and manage user accounts

  • Process payments and transactions

  • Communicate with you, including support and service updates

  • Collect feedback and improve our services

  • Display or request testimonials (with appropriate consent where required)

  • Administer and protect the Service, including preventing fraud or misuse

  • Enforce our Terms and Conditions and other agreements

  • Resolve disputes

  • Deliver marketing and promotional communications

  • Provide targeted advertising (where applicable)

If we want to use your information for a new purpose not listed above, we will request your consent when required and only use your information for the purpose you agreed to, unless the law allows or requires otherwise.

5. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the limited situations described below:

A. Service Providers

We may share information with trusted vendors that help us operate or improve the Service, such as:

  • Advertising services

  • Marketing agencies

  • Analytics providers

These providers are permitted to use your information only to perform services for us and must not keep it longer than necessary for those services.

B. Legal Requirements

We may disclose your information if needed to:

  • Comply with applicable laws, regulations, court orders, or legal processes

  • Enforce our agreements, including this Privacy Policy

  • Respond to claims that your use of the Service violates someone else’s rights

C. Business Transfers

If Serenity Pointe Care is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Retention of Your Information

We keep personal information:

  • For 90 days to 2 years after an account is terminated, or

  • As long as needed to fulfill the purposes described in this policy

We may retain certain information longer if required for legal compliance, record-keeping, dispute resolution, fraud prevention, or enforcement of legal rights.

We may also retain anonymous or aggregated data indefinitely, as it does not identify you.

7. Your Privacy Rights

Depending on the laws that apply to you, you may have rights to:

  • Access your personal data

  • Correct or update your personal data

  • Request deletion of your personal data

  • Receive a copy of your personal data

  • Restrict or object to certain processing

  • Request data portability (where applicable)

  • Withdraw consent at any time (where processing is based on consent)

  • File a complaint with a relevant authority

To request any of the above, contact us at: info@serenitypointecare.com. We will respond in accordance with applicable law.

Please note: If you decline to provide required information or withdraw consent needed to provide the Service, you may not be able to access certain features or services.

8. Cookies and Similar Technologies

We use cookies and similar technologies to help the website function properly, understand how visitors use the website, and improve your experience.

A cookie is a small text file stored on your device. Cookies may help us:

  • Recognize returning visitors

  • Understand website traffic and usage patterns

  • Improve site performance and content

You can control cookies through your browser settings. If you disable or delete cookies, some features of the Service may not work correctly.

For general information about cookies, you can visit third-party educational sites such as AboutCookies.org or AllAboutCookies.org.

9. Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is fully secure. Because of this, we cannot guarantee absolute security.

Any information you send to us is transmitted at your own risk.

10. Contact and Complaints

If you have questions, concerns, or complaints about how we process your information, please contact:

Serenity Pointe Care, LLC
11511 Rashell Way, Pearland, TX 77584
Email: info@serenitypointecare.com
Phone: +1 (346) 275-9100